Our Services

 

  • 1st Level support (immediate phone feedback): direct phone line for customer assistance, dispatching of repair requests and scheduling of PM plans;
  • 2nd Level support (on-site repairs): infield service rendered directly at customer’s site, according to the specific end user’s requirements (NO routine activity downtime);
  • 3rd Level (in-house repairs): advanced service rendered at MOSS’ workshop, to allow further inspection, in-depth verification and specialized maintenance of the electronic components;
  • Transport and installation: complete device traceability from the moment it accesses the warehouse, through the final release from the workshop, in observance of the regulatory principles provided for by the Internal Quality Management System;
  • Preventive maintenance;
  • Warranty assistance;
  • Full Risk assurance plans and contracts;
  • Calibration measurements and adjustments: full compliance with the applicable European Directives & Regulations;
  • Software and hardware upgrades;
  • Electrical safety tests and inspections: full compliance with the applicable European Directives & Regulations.

Moreover, MOSS S.p.A. acts as a “Service Provider”, with a full range of services both during and after the warranty period.