Our Technical Department is run under the competence and expertise of high-level qualified staff, taking care of the complete service process according to a series of specific fundamentals:
- On-site response within 24/36 hours upon the call being received;
- Manifold typologies of assurance plans and contracts, ranging from full-service to standard call-outs and PM visits,
- Lot traceability for installed spare parts and repaired equipment in full compliance with the 93/42/EEC Medical Device European Directive.
MOSS engineers attend on a regular basis periodic training and educational sessions given directly by the advanced medical device manifacturers the company cooperates with, so as to make sure to receive a continuous specialized update.
The Laboratory and Workshop employ last generation top-profile test instruments and fixtures, constantly calibrated and checked in order to secure utmost precision and complete reliability.
The Back-Office activity is processed by means of dedicated data management systems (customized SW, TrackWise and Sales Force) allowing rapid, accurate database access for direct customer response during the day to day, minute to minute operations.